Privacy Policy

Last updated: July 9, 2026.

1. Who We Are and Scope

TheraTale is a parent-guided mobile storybook experience and website operated under the TheraTale brand. Contact for privacy, legal, support, and deletion requests: support@theratale.app.

If you use TheraTale in a language not currently supported, the English version applies to the maximum extent permitted by applicable law. Mandatory local consumer and privacy rights remain available to you.

2. Parent-Guided Service and Children’s Privacy

TheraTale is designed for parents, legal guardians, and responsible adults to create and read stories with children. Children should not create accounts, make purchases, or submit support requests without adult involvement.

By using TheraTale for a child, you represent that you are the child’s parent/legal guardian or have authority to provide information and consent for that child.

Do not enter unnecessary sensitive child information such as full legal names, addresses, school names, phone numbers, precise location, face photos, medical information, mental health details, government identifiers, or private family details.

3. Information We May Process

• Account email, login method, authentication identifiers, language preference, subscription/access status, and account settings.
• Parent-provided child inputs such as nickname/first name, age or age band, selected language, selected hero, story preferences, and everyday challenge text.
• Generated content such as story text, story titles, hero selections, generated image prompts, generated or stored images, narration/audio metadata, and saved library items.
• Support messages, attachments you choose to provide, and related communication metadata.
• Technical and security information such as device type, browser/app version, operating system, error logs, security logs, IP-derived approximate region, timestamps, and abuse-prevention signals.
• Subscription information such as app store entitlement status and transaction metadata. Full payment card details are handled by Apple App Store or Google Play, not by TheraTale.

4. Purposes and Legal Bases

We use data to provide accounts, story generation, image/narration features, library saving, safety filtering, abuse prevention, support, premium access, localization, debugging, security, and legal compliance.

Where required by GDPR, UK GDPR, KVKK, or similar laws, processing may rely on performance of a contract, consent or parental authorization, legitimate interests, legal obligations, and protection of rights and safety.

5. AI and Service Providers

TheraTale may use AI and infrastructure providers for text, images, narration, storage, authentication, email, safety, payments/access, and support. Providers receive only information reasonably needed for the requested feature or service operation.

Personal data is not sold to advertisers. TheraTale is not designed to show behavioral advertising to children. Do not put sensitive, medical, legal, financial, or highly private information into prompts or support messages.

6. Sharing, Transfers, and Retention

We may share data with service providers needed for app operation, security, support, app store access, legal compliance, and rights protection. We may disclose information where required by law or to protect users, children, safety, or our rights.

Data may be processed outside your country. Where required, we aim to use appropriate safeguards such as contractual protections, standard contractual clauses, adequacy mechanisms, or other lawful transfer tools.

We keep data only as long as reasonably needed for the purposes described, unless a longer period is required or permitted by law. Saved content may remain until deleted by the user or account deletion. Support records, security logs, backups, and payment/legal records may be retained for limited lawful periods.

7. Your Rights

• Türkiye/KVKK: you may have rights to learn whether data is processed, request information, learn purposes and transfers, request correction/deletion, object to certain automated results, and claim compensation for unlawful processing where applicable.
• EEA/UK/GDPR: you may have rights to information, access, rectification, erasure, restriction, portability, objection, and certain automated decision rights.
• United States/COPPA and state laws: parents may have rights to review, delete, or refuse further collection of a child’s personal information where applicable.
• California and similar laws: where applicable, you may have rights to know, delete, correct, and opt out of certain sale/share practices. TheraTale does not sell personal data.

8. Security and Requests

We use reasonable technical and organizational measures to protect information, but no online service can guarantee absolute security. You are responsible for keeping account credentials secure and avoiding unnecessary sensitive information.

To exercise privacy rights or request deletion, contact support@theratale.app. We may need to verify the account holder or authorized parent/guardian before acting.

9. Changes

We may update this Policy when the service, laws, or app store requirements change. Material changes may be communicated through the app, website, or other reasonable means.