Support
Last updated: July 9, 2026.
Support channel and safety boundaries.
1. Contact
For app access, subscription access, privacy rights, deletion requests, bug reports, story/image issues, and feedback, email support@theratale.app.
2. What to Include
Include your account email, device type, app version if known, and a short explanation. Do not include unnecessary sensitive child information.
3. Not an Emergency Channel
TheraTale support is not an emergency, crisis, medical, mental health, legal, or child-protection hotline. For urgent safety, abuse, medical, mental health, self-harm, violence, or danger concerns, contact local emergency services or qualified professionals immediately.
4. Attachments
If screenshot or image support is available, only send what is needed to understand the issue. Avoid photos showing a child’s face, school, home address, location, medical records, or other sensitive information.